Despite lifting the second state of emergency on March 22, Tokyo Governor Yuriko Koike and Japan Prime Minister Yoshihide Suga are encouraging Tokyo residents and visitors to continue taking extra precautions to help prevent the spread of Covid-19 and its variants.

Following is the contact information for resources that can help people during this period.

Tokyo Multilingual Consultation Navi (TMC Navi)

Tokyo Multilingual Consultation Navi (TMC Navi), operated by Tokyo Metropolitan Foundation TSUNAGARI, which was established in October 2020, will continue closely partnering with various specialized offices (local public health centers, the Labor Consultation Center, etc.) to assist foreign nationals with consultations concerning Covid-19 and its effect on their lives.

Phone number (until March 31, 2021): 03-6258-1227
Hours: 10:00–16:00 (Closed weekends and holidays)
Languages: Plain Japanese, English, Chinese, Korean, Vietnamese, Tagalog, Nepalese, Hindi, Thai, Portuguese, Spanish, Indonesian, French, Russian.

For more information, see the TMC Navi website here.

Tokyo Metropolitan Government Call Center

The Tokyo Metropolitan Government (TMG) has set up a call center to answer questions from the public regarding novel coronavirus infections in English, Chinese and Korean. If you have any health-related concerns including how can you prevent the infection and what to do when concerning symptoms develop, please contact the Tokyo Metropolitan Telephone Consultation at 0570-550571. The call center is open from 9 am to 9 pm.

Phone number: 0570-550571
Hours: 9:00–21:00
Languages: Japanese, English, Chinese and Korean

Labor Consultation Hotline

Questions or concerns regarding the system to issue payments to businesses for cooperation in suspending operations to stop the spread of the virus can be directed to the Tokyo Metropolitan Government State of Emergency Measures Consultation Center.

Phone number: 03-5388-0567
Hours: 9:00–19:00
Languages: Japanese

Japan Visitor Hotline

Japan National Tourism Organization (JNTO) operates a visitor hotline 24 hours a day, 365 days a year. Call for tourist information or assistance in the case of accidents and emergencies including Covid-19.

Phone number: From Japan 050-3816-2787 | From overseas +81-50-3816-2787
Hours: Available 24 hours
Languages: English, Chinese, Korean and Japanese

The JNTO coronavirus (COVID-19) advisory page also provides information about measures implemented by the national government, such as travel restrictions, enhanced screening and quarantine measures, visa suspensions and more.

Five-Language Domestic Violence Consultation Service

Tokyo Women’s Plaza provides consultation services for people suffering from domestic violence (DV) by their spouse or partner. Anonymous consultations with interpretation are free of charge. Services are available for anyone who lives, works, or attends school in Tokyo. While consultation services are free of charge, the caller must pay for telephone charges. If the interpreter speaking your desired language is responding to another phone call, you may be asked to call again.

Phone number: 03-5467-2455
Hours: 13:00–16:00 on Tue, Thu & Fri (Excludes national holidays)
Languages: English, Chinese, Korean, Thai & Tagalog

Coping with Coronavirus Anxiety

TELL mental health service has put together some information on its website that can help Japan residents manage stress and anxiety during a pandemic situation. This information help people understand common reactions and offer suggestions on ways to deal with these concerns, while also maintaining a positive mental health outlook.

Phone number: 03-5774-0992
Hours: 9:00–23:00
Languages: English